Delivery

1: UK Tracking:

  1. All deliveries are made to UK addresses only.

  2. We are unable to deliver to PO Box numbers including BFPO.

  3. All deliveries within the UK mainland, Northern Ireland and the Isle of Man are carried out by DX and can be tracked online by visiting www.dxdelivery.com and inputting your tracking number. You are then able to see the status of your delivery.

  4. Please note these are updated only when parcels are scanned at the couriers UK-wide depots.

2: Proof of Delivery:

  1. If you/chosen recipient, is not at home to accept delivery, our couriers will try and leave the order with your neighbour/s and a card will be left to acknowledge this. UK orders are not left unless the carrier can obtain a signature or, where we are given specific delivery instructions at the time of order to include leave in the porch/behind garage, in wheelie bin, etc. This is at your own risk. This information may be given during our checkout section by filling in the ‘courier instructions’ field, and your instructions will be carried out automatically and efficiently.
    We strongly recommend the following three points to help us ensure timely deliveries:

  2. a. Supply us the recipient’s telephone number for both UK and European deliveries. This is an optional field for inputting during our checkout section for use in case the recipient or associate is not in to sign for the goods, or in the case of remote and hard-to-find addresses such as office suites and properties off the beaten track, etc. Please note that for all UK deliveries (see below), one attempt will be made by our Couriers asking the recipient to arrange alternative delivery times or an alternative delivery address. This is in accordance with their security policy to ensure properties do not appear vacant.
    b. Check the recipient’s postcode is correct.
    c. Input your telephone number during our checkout section as the sender of goods to assist us in informing you at the earliest possible time of an unforeseen problem, such as wrongly inputted credit card details, a breakage, an address not found, or there is a stock shortage for an item ordered.

3: Need Help?:

  1. Should you require further information please contact us at info@no1wineandspirits.com. Our normal UK office working hours are 9.00 am to 5.00 pm, Monday to Friday. We aim to respond to all enquiries as soon as possible and within three working days.

  2. These conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

APPLICATION

We've designed this website specifically for people in the United Kingdom so the information about our products, services and promotions only apply to this specific country. We do not claim that anything in our website site is relevant for any other location.

COPYRIGHT

All materials contained in this site, are the copyrighted property of No.1 Wine and Spirits Ltd. or its affiliated companies, legal partners, and/or licensors; No.1 Wine and Spirits Ltd. and all company titles, names and graphics are trademarks of No.1 Wine and Spirits Ltd. or its corporate suppliers. You must request explicit permission to reproduce, republish, upload, post, transmit, distribute or display material from this website in the public domain. Users may view and download material from this site only for personal and non-commercial use. Please feel free to browse our website and print off, download or send on to your friends anything that might interest you, but in all cases for informational purposes only and provided that the above copyright notice appears in all cases. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work or publication, whether in hard copy or electronic format, including posting to any other site. No other licence or right is granted for the use of this website and the material contained within it.

TRADEMARKS

All trademarks displayed on this site are either owned or used under licence by No.1 Wine and Spirits Ltd. and its affiliated companies. The unauthorised use of any trade mark on this site is strictly prohibited.

AVAILABILITY OF PRODUCTS

When we refer to any product or service on the site, it does not constitute an offer to sell or supply that product or service. Specific advice concerning the availability and suitability of any particular product or service should be sought before purchase.

SUBMISSIONS

It is the policy of No.1 Wine and Spirits Ltd. not to accept any unsolicited suggestions for product improvements, new product idea or marketing ideas from outside the company. Any unsolicited suggestions or information you send us, including recipes, will be treated as non-proprietary and non-confidential and become the property of No.1 Wine and Spirits Ltd. without compensation, for exclusive use at our unlimited discretion.

CONTENT

The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.

LINKED SITES

At various points throughout the site you may be offered automatic links to other Internet sites relevant to a particular aspect of this site. This does not indicate that No.1 Wine and Spirits Ltd. is necessarily associated with any of these other sites or their owners. Whilst it is the intention of the company that you should find these other sites of interest, neither the company, its affiliates, nor its or their officers, employees or agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by the company or its affiliates. If at any time you find that you have accessed another site you may return to this site by clicking on the "backwards" arrow, or by keying in the web address.

DATA PROTECTION

1. DATA CONTROLLER

The data controller of personal data collected through this website is: No.1 Wine and Spirits Ltd. Sweden House, 5 Upper Montagu Street, London, W1H 2AG.

Registered office: Head Office address – Legal Address & Correspondence address

Parent Company AB No.1 Production, Järnvägsgatan 11, 65225 Karlstad, SWEDEN. Organisation number: 559099-647501

We are committed to protecting your personal data and complying with the Data Protection Act 1998 and associated legislation. This Privacy Policy Page outlines the type of information that is collected by us on this website, and how we use and protect it. This Statement also outlines your rights regarding data protection, and tells you how to contact us. This Statement applies only to this web site. For example, it does not apply to banners, advertisements or promotions we may sponsor or participate in on websites owned by third parties.

2. PERSONAL DATA AND ITS USES

(a) What we collect and why

When referring to "personal data", we mean information we collect from you, from which you may be personally identified. Typically, this may include your name, address, telephone number (including mobile number), email address, age, sex and family status, but may also include other information such as shopping habits and preferences and lifestyle details such as hobbies and interests. Please be assured that we will not collect any personal data from your visits to our site unless you provide this information voluntarily. When you supply personal data to us through this website, it will be clear what we plan to use the data for and we will seek your consent to such use. We will then use it only for such purposes. Typical purposes are as follows:

(i) Answering your queries

Where you send us personal data in the context of asking us a question or query (for example, about the company, or its products or services or their quality or availability), we shall use the data you provide in order to respond to your question. In some cases, it may be necessary to share your details with other members of No.1 Wine and Spirits Ltd., or with other third-party data processors.

(ii) Entering a promotion

We may use personal data submitted in an entry form for a promotion for the purpose of administering the promotion in accordance with its stated rules. Such rules may require the publication of abbreviated winners' identity details, and may require winners to participate in future publicity. The promotion may be administered by third party agencies on our behalf, who may have access to the data you submit (see data processors).

(iii) Fulfilling a contract/order

We may use personal data you submit to us when ordering goods or services from us from this website for the purpose of fulfilling that order, and it may be necessary for us to share such data with third parties such as the card payment services provider or carrier of goods.

(iv) Future direct marketing

Where you elect to receive such material, we will from time to time send you information and/or offers about our goods and/or services which we believe may be of interest to you. At any time, however, you may unsubscribe from ("opt out" of) such future contact.

3. DATA PROCESSORS

At times we may retain third parties to process or analyse data we collect on our web sites, including your personal data. For example, the website may be maintained or hosted by a specialist IT services agency, and any promotions may be administered by a sales promotion agency. These suppliers and other third parties are contractually obliged not to use your personal data in any way other than that which we have specified.

4. SECURITY

We take reasonable precautions to keep your personal data secure, and require third party data processors to do likewise. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse. Please note, however, that we may release your personal data if required to do so by law, or by search warrant, subpoena or court order.